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We offer FREE express delivery for online orders of $100 or more
throughout New Zealand. A $9 shipping fee applies ($14 for rural deliveries) for orders under $100.

A Same Day Delivery option is available for deliveries within Auckland. To use this service please select Same Day Delivery in the checkout. Same Day Delivery will only be available Monday - Friday for orders
received by 12pm (excludes public holidays). Orders placed outside these hours with this option selected will be delivered on the next working day. A charge applies for this service.

Shipping to Australia is available for $55 for most Metropolitan areas and takes 5-10 workings days. We will be in touch if your delivery address is outside of these zones.

Please see our Shipping Options page for more information.

Shop online and select Click & Collect on the product page or in the checkout and complete payment in our secure checkout. We will notify you as soon as your order is ready for collection. Please bring photo ID when collecting your order.

Click & Collect orders are processed Monday - Friday and are available for collection during store opening hours. Please see our Stores page for opening hours and locations.

Please see our Shipping Options page for more information about Click & Collect.

The following payment options are available -

Online - Credit/Debit card, Afterpay, Laybuy, Q Card, Gem Visa, Internet Banking, Walker & Hall Gift Station Cards, Gift Vouchers, ASB True Rewards and Westpac Hot Points.

In store - Credit/Debit card, Afterpay, Laybuy, Q Card, Gem
Visa, GemSelect, WeChat, Alipay, UnionPay, Jewellery Trade Ins, Walker & Hall Gift Station Cards, Gift Vouchers, ASB True Rewards and Westpac Hot Points.

Redeem your ASB True Rewards or Westpac Hot Points for Walker & Hall gift vouchers through the ASB or Westpac websites. Gift vouchers can be used in store or online.

To make sure your return will be processed smoothly, please make sure your return meets the following criteria:

1. All items are to be returned in new/unworn condition, in their
original packaging and within timeframes stated- within 14 days or refund of online purchases, within 30 days for exchange or return for gift certificate.

2. Unfortunately we are not able to accept items for return if they
have been specially ordered, sized, engraved or altered.

3. Certain promotions may also mean an item is unable to be returned unless faulty - if this is the case it will be clearly stated with the item details during the promotion period.

Please see our Returns & Exchanges page for more information.

Our Diamond Club offers you exclusive benefits including a $50 voucher for every $500 spent on full priced items, a Birthday gift, free engraving, Annual Tier Announcement Gift, early access to promotions, double reward point days and more. For specific benefits for each tier, please see our Diamond Club page.

Diamond Club points are earned on all full priced items. $1 spent on full priced items = 1 Diamond Club point. When 500 points are reached a $50 Reward voucher is automatically generated.Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher.

Tax free purchases must be for personal use or be a gift under NZD$700 value.
The purchaser must be the person travelling (the passenger) and the goods must be collected when DEPARTING New Zealand.

Please check the customs allowances of your destination to confirm any entry limitations or requirements. You may be charged GST on re-entry to New Zealand if the item is not for your personal use or if it is a gift over NZD$700.