Walker & Hall jewellery boxes

Returns & Exchanges

We're here to help make the return/exchange process as smooth as possible.

Want to return or exchange a purchase?

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In Store Purchases

Can be returned for a gift certificate or exchange.

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Online Purchases

Can be returned for a refund, gift certificate or exchange.

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Gifts

Can be returned for a gift certificate or exchange.

Online Returns & Exchanges

Please complete our Returns/Exchanges form online and if you have any questions contact us before sending your return in.

Returns/Exchanges Form

Our Returns Policy

To ensure your return/exchange will be processed smoothly, please make sure your return meets our Returns Policy.

Timeframe

Return within 14 days for refund (online orders), within 30 days for exchange or gift certificate.

New Condition

In new/unworn condition, not engraved, resized or special ordered & returned in original packaging.

Special Exclusions

Certain items are unable to be returned unless faulty, this will be clearly stated during promotion period.

Returns & Exchanges FAQs

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