Our Quality Standard
As a family owned New Zealand business, we will stand behind every piece, now and in the future.
About Us
Each piece of jewellery made by Walker & Hall undergoes an extensive testing process. An unmatched level of confidence in quality is made possible by a total of nine sets of expert hands with a combined total of over 100 years experience in the industry.
The result of thorough testing and quality control is that when you buy a piece of jewellery from Walker & Hall you can rest assured the gems, metals, and all of its construction is at the highest level possible. Through the combination of technology, our process and expertise at every step, you can trust you will receive the quality you should expect.
Diamond Testing
Our diamonds are natural and we are proud to confirm this by being the first and currently only owner in New Zealand of the GIA iD100, which in recent independent testing scored a perfect 100% in detecting synthetic diamonds and diamond simulants. This level of expertise has become essential to provide reliable assurances as to the genuine nature and origin of any diamond.
The grading of any non-certified diamonds is ensured to be accurate with GIA facetware technology, so we can provide precise cut grades and weight measurements. The GIA colour master stones allow us to provide accurate colour grading, and one of our two in-house GIA trained gemmologists assesses clarity by international standards.
We invite you to take a closer look.
We are constantly working to ensure we are at the forefront of quality assurance.
Technology & Testing
At Walker & Hall we are constantly working to ensure we are at the forefront of quality assurance so that we can be proud to put our name on and stand behind every piece. We make continual and significant investments in technology in order to maintain our core goals of 'Integrity, Quality and Service'.
We ensure the accuracy and quality of the precious metal components of our jewellery with an Olympus XRF machine. Our on-site XRF machine identifies and reports on the fineness and purity of any metals present in a given alloy, right down to minor traces, providing surety and accuracy of materials.
Gemmological Expertise
Our two in-house gemmologists are GIA trained.
Conflict Free Diamonds
Natural diamonds guaranteed to be conflict free.
Diamond Testing
Thorough & accurate testing for genuine nature & origin.
Diamond & Quality Guarantee
Walker & Hall guarantee our diamond and fine jewellery has been made to the highest standards of quality and workmanship. For the life of the piece, we will repair or replace any item without charge, including missing diamonds or precious stones, if we deem that the loss is due to faulty materials or workmanship. We also guarantee the accurate carat weight and quality representations of your stone and the gold content of your mounting as stated in your valuation document.
Conditions of the Diamond & Quality Guarantee
- The guarantee covers the original purchaser of the item as defined by the Diamond Club Membership details provided at the time of the purchase and does not cover subsequent owners of the jewellery.
- The item must be inspected at 12 month intervals by an authorised Walker & Hall staff member at a Walker & Hall store with the details of each inspection being recorded on the Jewellery Care & Service record.
- Any comments/required maintenance entered by the Walker & Hall staff member on the Jewellery Care & Service record must be carried out at the time of the inspection and recorded as completed on the record.
- Any repair, maintenance or alteration of the item must be carried out by Walker & Hall or a jeweller authorised by Walker & Hall.
- When making a claim under this warranty the full and original Jewellery Care & Service record must be provided for examination by Walker & Hall.
- General wear and tear or damage caused by misuse is not covered by this guarantee. Walker & Hall reserve the right in its sole discretion to determine the cause of the loss or damage for any claim under this guarantee.
- This guarantee does not apply to Vintage, Deja Vu or Estate jewellery items.
- The Diamond & Quality Guarantee provided Walker & Hall is in addition to your existing rights at law and does not affect your existing rights at law.
Our Services
We offer a wide range of services including custom design, personalised engraving, jewellery trade ins, tax free shopping and ring sizing and jewellery repairs.
