More Customer Reviews
At Walker & Hall, we pride ourselves on delivering exceptional service and unforgettable experiences. Our passionate team combine expert advice with genuine care, ensuring each customer feels valued—whether they are celebrating a special milestone or simply treating themselves.
With feedback about our dedicated staff and the unique pieces we help you discover, our testimonials page brings together real stories from customers across all our locations.
Read below for our latest reviews...
Newmarket
"I visited this store today and Pitta Dufty greeted me with warmth the second I stood into the store. I had brought in a necklace I had been given as a gift that I had bent out of place Pitta and Naveen bent it straight back into place and gave me a box for it. Most amazing service ever and will be back for all future jewellery purchases!"- Darcy Woolford, 5 star Google Review
"My friend and I had such a lovely experience today with Pitta’s help this afternoon!😊 Her kind and friendly nature made us feel very welcomed and ultimately made the shopping experience much more memorable. Pitta also offered to polish our jewellery for free, and we are so grateful for this kind gesture. Thank you Pitta! 😇" - Stella, 5 star Google Review
"I can’t speak highly enough of the team at Walker & Hall Newmarket. I went in looking for a specific piece of jewellery that held sentimental value for me, only to find out it had been discontinued. I was understandably disappointed — but what happened next genuinely blew me away.
Rather than turn me away, the team went above and beyond to see if something could be done. To my absolute delight, they arranged to have one last piece made just for me. In an age of mass production and “sorry, we can’t help you,” this level of personalised service is rare and deeply appreciated.
The staff were warm, knowledgeable, and genuinely cared about making it happen. It wasn’t just about a purchase — it felt like they were helping me hold onto something meaningful.
If you’re after timeless jewellery and service that actually feels human, Walker & Hall Newmarket is the place to go. I’ll absolutely be returning." - Prineeta Alexander, 5 star Google Review
"I was assisted twice within a week by Sapna and couldn’t have had a better customer experience! Her recommendations were amazing and her personal eye for style was so appreciated! Such a seamless experience!" - Keely Lipscombe, 5 star Google Review
"Great service by Pitta. The store owner Naveen repaired my earrings for me while I waited. Thank you." - Emma S, 5 star Google Review
"Amazing customer service from Naveen and Maggie" - John Patosa, 5 star Google Review
"Very great customer service from Naveen and Maggie, broke my chain and offered above and beyond service. I highly recommend this shop for any inquiries or repairs on jewellery." - Kurt Magallanes, 5 star Google Review
"I had a lovely experience at Walker & Hall Newmarket. Pitta was very kind, helpful and knowledgeable. She helped me convert my voucher in a timely manner and kept me up to date with the process. Exceptional customer service, I highly recommend this store!" - Eva Powell, 5 star Google Review
"Professional, warm , knowledgeable service. Pitta and Sapna were incredibly helpful. The experience was memorable and enjoyable." - Taylor Sutherland, 5 star Google Review
"Thank you Naveen Kumar for excellent service on Friday morning. Will definitely come to Newmarket Walker & Hall anytime." - Geoffrey Bishop, 5 star Google Review
Queen Street
"Went to get my watch links adjusted and the staff was absolutely amazing! So helpful and friendly. I was in and out in no time, and they did a fantastic job. I highly recommend this place for their excellent service." - Vaibhav Arora, 5 star Google Review
Albany
"I had the most wonderful service from this store today. I took my daughters necklace in to be fixed. The lovely assistant told me to continue shopping and she would call me if it could be fixed today. Not long after I left, I received a call and sure enough it had been not only fixed but also cleaned. I went to pay and was told no charge. The whole experience made my day. Thank you so much." - Carol Orsulich, 5 star Google Review
Diamond Showroom
"We were very impressed with the way the manager, Raj, was able to attend to our requests - and he went far beyond the call of duty to satisfy them. First, with the selection of a beautiful ring. He displayed the rings we were interested in and enabled an easy choice of a white gold 'Dynasty' 19-diamond ring that looks fantastic. Second, with the selection of a black-face rose gold DW watch which he has ordered in for us. We have nothing but praise for his expertise and, above all, his patience. Walker and Hall have been our "go-to" jewellers for many years and we rate them at the top of the scale." - Elspeth McNeile, 5 star Google Review
"Hello Raj. I thought you were amazing _ your attention to detail and caring was wonderful. I would recommend you to everyone." - Helen Potter, Customer Email
"We are thrilled with my wife's new ring and had a great experience with Raj and Walker & Hall. Raj went out of his way to help us. Thank you." - Simon Gould, 5 star Google Review
"Thank you Raj, your service has been 5 star all the way" - Cheryl Martin, Customer Email
Sylvia Park
"I came in looking to spend my voucher and was looked after my Sophia at Sylvia Park. She had exceptional customer service skills - she was approachable, attentive, and did everything she could to ensure I walked away happy and satisfied with my choice. She gave me a major discount on some cute gold earrings. The whole purchasing experience with her was fantastic!" - Ruiha Epiha, 5 star Google Review
"We had an amazing experience with Sophia at Mt Wellington branch. She helped us find exactly what we were looking for. We had the pleasure of going in today to pick up our purchase and are so happy with it." - Karen Davidson, 5 star Google Review
"Very helpful and personable service. Found an exquisite and quality promise ring for a great price. Thank you Sophia." - Jasper, 5 star Google Review
Silverdale
"Margaret is the kindest, sweetest soul ever. She cleaned all of my jewellery complimentary while we walked around the shop. My partner and I will 100% be back because of her!" - Jenny, 5 star Google Review
"Received very helpful and friendly assistance from the 2 staff who served me. This is what makes this a front-of-mind business. Thank you." - Roger McKinlay, 5 star Google Review
Bayfair
"Had an amazing experience at this shop a couple months ago (it's taken me 2 months to write this review!) But that's because I had to take the time to elaborate on how amazing Sini was to us. I had come in here after 2-3 months of being heartbroken over foolishly losing a family heirloom (brooch) that my great grandparents had passed down. I explained the saga to Sini and she was able to order in the vintage necklace that I was thinking of buying. I had selected to view a "pre loved" necklace that reminded me of the brooch. During this time I wasn't really myself and I don't live in Tauranga so getting there again to view the item was difficult for me especially with work commitments but Sini was flexible and made it a smooth process. Even during the transaction, she was so knowledgeable and genuinely interested in my story. I felt she genuinely cared, she just really looked after me and helped turn a sad time into a very positive, happy one. Thank you so much Sini, we are forever customers. <3" - Miss Worldwide, 5 star Google Review
"Lovely gals in store made the purchase easy!" - Zoe Sherwood, 5 star Google Review
"Friendly staff, knowledgeable and very patient as trying to choose from their awesome display of jewelry, can sometimes be difficult. The store has some beautiful items." - Maria Lucia Silveira, 5 star Google Review
"Great people in store. We went just for a look . We were treated like we were the only people in the shop, showing us beautiful, preloved diamonds in a ring to die for. The range of Runaway girl jewellery was great and had lots of choice. I highly recommend Walker and Hall for birthday, anniversary, and any occasion jewellery." - Roger Woodhouse, 5 star Google Review
Christchurch
"I came in to look at some stolen girlfriend club jewellery and was served by Ria amazing service and left very satisfied with my purchase." - 5 star Google Review
"Ria was wonderful in helping us select our wedding bands. Found the right rings to suit us. Very friendly, and knowledgeable. Incredibly pleasant experience overall, highly recommend." - Ash Merts, 5 star Google Review
"Went in today to find a birthday present for my boyfriend but not sure what would suit him best or even his ring size! Ria was so amazing in helping me find the right piece and assured me that if I wanted to come back to get a different size or swap it for something else I could do so no worries. Thank you Ria, what a great experience in your store - we will be back soon to get an engraving :)" - Halle Gravatt, 5 star Google Review
Hamilton
"Had a great experience with Charmaine, who helped me choose a lovely necklace, that was the right style and length. Very friendly and helpful service!" - Jo Cowan, 5 star Google Review
"I love the customer service provided. Very respectful and accommodating, non- judgemental approach. I love the necklace I bought for my daughter for a good price, compared to other jewellery store. Thank you very much." - Marie Gracielle Carino, 5 star Google Review
"We had the absolute pleasure of working with Sarah at Walker & Hall in Hamilton, and we honestly can’t speak highly enough of her incredible customer service. From the moment we walked in, Sarah made us feel welcomed and valued. She listened to what we were looking for, offered thoughtful suggestions, and went above and beyond to ensure everything was perfect for us.
Her knowledge and attention to detail gave us so much confidence in our choices, and her warmth and professionalism made the whole experience truly special. We are absolutely over the moon with our rings—they’re everything we hoped for and more!
Thank you, Sarah, for making this such a memorable and exciting journey. We’ll be recommending you and Walker & Hall to everyone we know!" - Julianne Bootten, 5 star Google Review
"Sarah! Thank you so much for such an incredible experience with you!! She was brilliantly bubbly, a wealth of knowledge and catered to our every need ☺️
We were made to feel like royalty, and walked away with an absolutely perfect purchase whilst feeling ecstatic! Can’t recommend Sarah and the store enough ❤️" - Nina Williams, 5 star Google Review
Online
"Had prompt response to my query. Actioned and delivered in my timeline. Loved the product." - Barbara Meyer, 5 star REVIEWS.io
"I have order things online and in store always received good service, employees in store are always friendly and helpful. If I have any issues it’s easy to get into contact with someone and shipping has always been fast and easy to track." - Bree Evans, 5 star REVIEWS.io
"Excellent service as always thank you" - Alana Close, 5 star REVIEWS.io
"Very happy with our ring purchase" - Stephen Connolly, 5 star REVIEWS.io
"High quality jewellery for reasonable prices. Purchased a couple of pieces for my partner and they've never come close to tarnishing or breaking despite a lot of wear" - Aaron Beasley, 5 star REVIEWS.io
"Earrings are beautiful I just love them" - Lyn Melody, 5 star REVIEWS.io
"Purchased the jewellery ultrasonic as a gift as I also have one, and it effectively and quickly removes the build up from between stones in rings and other jewellery. I also use it on my watch." - Anon, 5 star REVIEWS.io
"The ring arrived today! - fastest service ever!! I love the ring; it’s the style I’ve been wanting for a while now and I’m thrilled. Thank you for all your help with the sizing and purchase price - it was much appreciated." - Helen Raine, Customer Email
"The service from Shen at walker and Hall was great answered my queries promptly and ordered item details of delivery given" - Pauline Zivkovich, 5 star REVIEWS.io
"Great from order to delivery" - Chevaun, Nel, 5 star REVIEWS.io
"Beautiful gift, engraved and delivered quickly, packaged really well" - Chevaun Nel, 5 star REVIEWS.io