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We offer FREE express delivery for online orders of $100 or more throughout New Zealand. A $9 shipping fee applies ($14 for rural deliveries) for orders under $100.

Free shipping is automatically applied at checkout when your order total is over the specified threshold. The threshold for free shipping is calculated after any promotions, discounts and/or vouchers are applied.

A Same Day Delivery option is available for deliveries within Auckland. To use this service please select Same Day Delivery in the checkout. Same Day Delivery will only be available Monday - Friday for orders received by 2pm (excludes public holidays). Orders placed outside these hours with this option selected will be delivered on the next working day. A charge applies for this service.

Shop online and select Click & Collect on the product page or in the checkout and complete payment in our secure checkout. We will notify you as soon as your order is ready for collection. Please bring photo ID when collecting your order.

Click & Collect orders are processed Monday - Friday and are available for collection during store opening hours. Please see our Stores page for opening hours and locations.

See our Shipping Options page for more information.

To make sure your return will be processed smoothly, please make sure your return meets the following criteria:

1. All items are to be returned in new/unworn condition, in their original packaging and within timeframes stated - within 14 days or refund of online purchases, within 30 days for exchange or return for gift certificate.
2. Unfortunately we are not able to accept items for return if they have been specially ordered, sized, engraved or altered.
3. Certain promotions may also mean an item is unable to be returned unless faulty - if this is the case it will be clearly stated with the item details during the promotion period.

Please see our Returns page for more information.

All purchases can be returned in store or online via courier. Please ensure your return meets our Returns Policy and if you are returning an item online via courier, please complete a Returns/Exchanges form online so that your return can be processed as quickly and smoothly as possible. See our Returns page for more information.

The following payment options are available -

Online- Credit/Debit card, Afterpay, Q Card, Gem Visa, Internet Banking, Walker & Hall Gift Station Cards, Gift Vouchers, ASB True Rewards and Westpac Hot Points.

In store- Credit/Debit card, Afterpay, Q Card, Gem Visa, GemSelect, WeChat, Alipay, UnionPay, Jewellery Trade Ins, Walker & Hall Gift Station Cards, Gift Vouchers, ASB True Rewards and Westpac Hot Points.

Redeem your ASB True Rewards or Westpac Hot Points for Walker & Hall gift vouchers through the ASB or Westpac websites. Gift vouchers can be used in store or online.

See our Payment Options page for more information.